Workload measurement in healthcare is essential for efficient resource allocation, improved patient care, and prevention of staff burnout. It provides a quantifiable understanding of the demands on healthcare professionals, which is vital for making informed staffing decisions and optimizing service delivery.

This would need to be handled internally at your site and is not something that we can help with. Please seek help from your administrator.

Licensing is based on the number of staff and students for whom workload is maintained, not the number of concurrent connections or users. For example, a site with a 1,600-pack license can define and activate as many as 1,600 Staff codes. Hours based licensing is also available that is based on the total number of hours that are entered per year. An hours based license is better suited to larger organizations and requires that a yearly license audit be carried out. 

A yearly support subscription provides you with access to:

• Toll free telephone support during our support hours
• Email support with same day responses in most cases
• Direct connect support where we VPN in to your server(s) to help troubleshoot issues
• Access to software updates and hotfixes
• Assistance with installations and upgrades 

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Promiso and it’s companion products make use of a Microsoft SQL Server database. 

Form A(I), or Form A (Individual), is used to collect workload records for services provided to a particular service recipient.

Form A(R), or Form A (Routine), is used to collect workload records for groups of service recipients that are seen on a routine basis.

Form B is used to collect workload records where services were provided and service recipients were not uniquely identified.

Form C is used to collect workload records for non service recipient related tasks. An example fo this would be staff meetings.

CSR stands for Category of Service Recipient, as in the special code field CSR.

New referrals are a count of the number of service recipients whose episode of care started in the report span and for whom there is workload in the report span on or after the episode of care start date and on or before the episode of care end date (if there is one).

Active carryovers are a count of the number of service recipients whose episode of care started prior to the report span and for whom there is workload in the report span on or after the episode of care start date and on or before the episode of care end date (if there is one).

By definition, an active service recipient is a service recipient who is either a new referral or an active carryover during the reporting period. Form A records with workload data and a CSR code that matches the CSR code of a corresponding episode of care record are determining factors in arriving at what constitutes an active service recipient.

Visits are the number of times a patient has been seen for more than 5 minutes. Attendance days are the number of calendar days that a patient has been seen for more than 5 minutes.

• A01 – admit/visit notification
• A02 – transfer a patient
• A03 – discharge/end visit
• A04 – register a patient
• A05 (pre-admit a patient)
• A06 (change an outpatient to an inpatient)
• A07 (change an inpatient to an outpatient)
• A08 (update patient information)
• A11 (cancel admit/visit notification)
• A13 – cancel discharge/end visit
• A12 – cancel transfer
• A38 – cancel pre-admit
• A40 – merge patient – internal ID
• A47 – change internal ID

• 2.1
• 2.2
• 2.3 (default)
• 2.3.1
• 2.4
• 2.5
• 2.5.1
• 2.6
• 2.7
• 2.8
• 2.8.1 

Given the highly configurable nature of ADT Interface Server, there is not a specification document. The Companion Products > ADT Interface Server > Configure pages can be referenced to see how things are configured for your installation.